From setup to success, we’re with you every step of the way

Implementing new software shouldn’t create additional work. Purple is designed to be easy to set up, straightforward to use and fully supported from day one. Whether you’re a school, multi-academy trust, charity or educational organisation, our team works alongside you throughout onboarding, training and ongoing use to ensure you get maximum value from the platform.

Book your personalised demo

The Purple onboarding journey

A simple, considered journey from your first conversation to confident everyday use. Live in days, not terms.

Initial setup

We learn about your setting, priorities and reporting needs.

Secure connection

We guide your school through the familiar MIS approval process.

Data review

Our team reviews and validates the connected data before launch.

Training

Your users receive tailored training based on their roles and priorities.

Ongoing success

Your named contact continues to provide practical support and guidance.

Everything included

Support wraps around your organisation, so each person has what they need to move forward with confidence.

Dedicated account manager

A named contact who understands your organisation.

Tailored training

Practical sessions designed around different user roles.

Data health monitoring

Support identifying unusual patterns in connected data.

User management support

Guidance with accounts, permissions and access.

Product updates

Access to new features and platform enhancements.

Ongoing guidance

Continued advice to help your team get more from Purple.

Frequently asked questions

How quickly can we get started?

We’ll agree a practical plan with you from the outset. Timing depends on your organisation and data connection, but every step is guided and clearly communicated.

Is training included?

Yes. We provide tailored training so each person understands the parts of Purple that matter to their role.

Will we have a dedicated contact?

Yes. You’ll have an account manager who understands your organisation and is available directly by email and phone.

What if we need help after onboarding?

We stay alongside you after launch with practical guidance, ongoing support and updates that help you get the most from Purple.

Can new users be added later?

Absolutely. We can help you introduce new users and ensure they receive the right level of training and support.

Looking for more answers?

Our support hub includes additional guidance, practical resources and answers to common questions.

Browse the FAQs

Already using Purple?

Visit the Purple application for user guides, support resources, onboarding materials and practical how-to content.

Ready to get started?

From setup and training through to ongoing support, we’re committed to helping schools, trusts and organisations get maximum value from Purple.

Book your personalised demo

Speak with our team

Free personalised demonstration · Tailored onboarding advice · No pressure or obligation